Refund policy

Last updated: 29 October 2026

Meat, food and drinks

Food products (meat, sausages, cheese, groceries and drinks) cannot be returned for a change of mind. They are perishable or, for hygiene and food-safety reasons, cannot be resold once delivered, so the law excludes them from the right of withdrawal (Article 16 of Directive 2011/83/EU).

We only accept claims for food that arrives spoiled, damaged or different from what you ordered. In that case we replace the product or refund it, and we cover all costs.

How to report a spoiled product

Contact us as soon as possible at pedidos@talhoargentino.pt or on WhatsApp at +351 937 462 584 with your order number and photos of the product, label and packaging. Please keep the product unused until we have checked it.

Non-food products

Utensils, knives, boards, grills, charcoal and other non-food items can be returned within 14 days of delivery, without giving a reason. They must be unused and in their original packaging. Return shipping is at your expense unless the product is faulty.

To start a return, email pedidos@talhoargentino.pt with your order number. We refund to the same payment method within 14 days of receiving the product.

Warranty and complaints

All products carry the statutory guarantee of conformity. If you are not satisfied with our answer, you can turn to the alternative dispute resolution body listed in the Legal notice or to the electronic Complaints Book (www.livroreclamacoes.pt).